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1.8

We changed to Standard over a month ago. As KLTY advertised lower cost, and yes it was lower.

However, the service has proven to be the lowest of the low. I work in customer service and their service is a disgrace to our work field. I would be ashamed to represent a deceiving company. My husband and I filled out the paperwork in person.

The lady was non-responsive and seemed to not care about anything. Then 3 weeks later our application gets lost, and they asked us to fill out another one!! Where did the original go? So now we have the concern of sensitive information floating in the world.

Thanks Standard. The experience has been things like never speaking to the same person twice, there isn't anyone educated enough to answer a question, they take their time processing your information, no one knows what to do to assist you, but they take your money as scheduled with no issue! My mortgage company sent them a check for escrow, and when we paid it to Standard, they said they returned the check. It has been over a month and my mortgage company has yet to receive it.

Now I am negative hundreds of dollars on our escrow. No one at Standard will assist on getting this resolved, and we have been stuck doing all the work. After we resolve this issue we are changing back to Allstate. When Standard went over our policy, they claimed nothing changed, but we found out their coverage lacked in so many areas that they failed to mention!

Do not be fooled! I regret everyday that we changed from Allstate. We had Allstate for 20 years, and NEVER had any issues with them. Yes, their cost was higher, but at least they were competent people.

I don't ask, but BEG anyone who wants to try Standard to run the other way and never look back!!

Always keep in mind you get what you pay for. What few dollars you save will cost you so much somewhere else with Standard.

Reason of review: Poor customer service.

Location: Mansfield, Texas

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